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Billing Terms and Conditions

Credit Accounts
Please complete a credit application to open a new account. The form must be filled out in its entirety, with a signature and date, along with any necessary tax exempt paperwork attached. Please contact our Corporate Office at 262.790.8400, toll free 800.366.4346, with any questions.

Cash Accounts
- You have the option to open a new account and place orders on a cash basis.  All orders must be paid for at the time of order.
- You have the option to open a new account and place orders on a cash basis, but also put a credit card on file.  Once you place an order, we automatically charge the card on file.

Payment Policy
- Payment is accepted by cash, check, money order, VISA, MasterCard, Discover, and American Express.
- Net thirty days unless otherwise specified.
- 1.5% per month will be assessed on invoices over 30 days old.
- A cash discount is available on some classes of materials.

Freight
- Any order less than $500 will have a minimum shipping and handling charge unless otherwise specified.
- Freight is also subject to the terms and conditions set forth by each manufacturer. Our inside sales team will notify you if freight terms are not automatically met.

Wire Cutting Charges
- Full coils only in #10 or less.
- #8 to #4/0 = $4 per cut.
- #250MCM and above = $11 per cut.
- Greenfield/Sealtite/ Cord = $3 per cut.
- Charges will be assessed on a per project basis.

Damage
We employ experienced packers and cannot be held responsible for damage that occurs after we have received a good order receipt from the carrier. If any damage should occur in transit, a claim should be filed immediately against the carrier. If notified, we will do everything possible to assist you in getting an adjustment.

Shortages
All shipments are checked and double checked to prevent error or shortages. Claims for shortage must be made within 3 days from receipt of goods.

Returning Materials
Permission must be obtained from us before returning any material for credit or exchange. We will rectify any errors made, without costs to our customers, but our shipping department must be consulted for shipping instructions first. Under no circumstances will we receive materials which have been returned without prior authorization. Special order items are not returnable without permission of the manufacturer and subject to any charges they impose.
Returns may be subject to restocking charges.

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Hein Electric Supply Company | 12745 West Townsend Street | Brookfield, WI 53005 | Ph 262.790.8400 | Fax 262.790.5555

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